The IRS Office of Appeals has announced their planned trial of a virtual face-to-face video conferencing system for taxpayers looking to resolve disputes. This pilot platform is stated to be secure while offering greater flexibility than existing video conferencing services. The video conferencing will be of particular benefit to taxpayers that cannot easily access an IRS appeals office due to proximity, and to those who prefer face-to-face interaction when dealing with sensitive tax matters. The platform will be accessible to taxpayers anywhere with proper internet access. The IRS’ goal of enabling this technology is to provide taxpayers with timely advice and efficient service. The program rolled out August 1st, and will be assessed for permanent implementation based on taxpayer satisfaction.